Software Updates: Mac and PC

We pride ourselves on having real people to support you as well. Our support offices are open 9 to 4 Eastern time, weekdays. Feel free to call us at (304) 965-7100 or message our chief of operations, Clark Workman, at clark@crouser.com. And you may even reach us by snail mail at Crouser & Associates, Inc., 4710 Chimney Drive, Charleston, West Virginia 25302.

Windows PC
All Crouser Guides for Windows have Internet connectivity which allows you to report issues (bugs or suggestions) you may have from within the software itself as well as receive any updates that may be issued.

Note: your Guide connects to the Internet only when you command. That occurs when you either depress the Support or the Update icon. We have no way to connect to you or your computer; nor does anyone else through this software.

Updates: you may click on the update button found in the upper navigation bar at anytime you are connected to the Internet. The program checks the version of the software you are using and compares it with the latest. If you are running the latest version, it will return a message saying so and no further action is required.

If you are not using the latest version, it will allow you to update your software without disturbing your customization (footnotes and favorites). You will be notified if there are any material price changes prior to the update, if any. Updates mainly are used by us to add material to your Guide.

Mac OS X
In your preferences, you can select Yes in the Check for Updates pull down option. This will automatically connect to our server and check for any software updates each time you run the software.

The only information transmitted during this update check is the current version of your software and your platform. If there is an update available, the software will alert you.